© Copyright 2018 Pure Imagination Vinyl

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FAQ

Please feel free to ask any question not covered in the FAQ.

Vinyl Application                                                     

 

Detailed vinyl application instructions are available for you to print or save.

Click Here to be taken to Charts & Instructions.

To Order                                                    

 

Contact me with your order requests via the Contact page.

Please explain what you are interested in ordering, include as many details as possible.

 

This initial contact email will start the order process.  For the design & order fulfillment, we will communicate through email & phone or text conversations until your order is complete. 

Payment Policy                                                     

 

Payment accepted through PayPal or Quickbooks online.

All orders unless listed as ready to ship will not be produced until the proof is approved and payment has cleared.

Please ask any questions regarding payment prior to purchase.

Shipping Policy                                                     

 

All items will be shipped via USPS, with a tracking number unless otherwise requested.

Pure Imagination Vinyl cannot be held responsible for the USPS, and will not be responsible for any items lost or damaged during shipping.

Please ask any questions regarding shipping and delivery options prior to purchase.

Refund Policy                                                     

 

Customized orders are non-returnable.

 

Pre-Made orders can be returned within 7 days of receipt, in unworn condition for store credit only.  Please notify me before returning the item.

 

The customer is responsible for returning shipping costs. Credit issued will not include original shipping charges.

 

We reserve the right not to accept a return and may require a re-stocking or repair fee if the item has been damaged or worn.

 

While this policy is strict, we will do everything possible, to work with you and make sure your experience with us is amazing.

To Order Please Visit Contact the page.

 

All custom orders will receive an email proof confirming: size, color, style, layout, and spelling.

Approval of proof and payment is required before production of custom orders.

All items are made and shipped from a smoke-free home studio.

Items are custom made to order, so please allow for processing and shipment.

All custom orders are nonrefundable.


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